Privacy Policy

1. What information do I collect?

Personal information you disclose to us

In Short: I collect personal information that you provide to us.

I collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

• names
• phone numbers
• email addresses
• image of damage to be repaired
• message for context of the job

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

I automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which I record in log files. This may include your IP address, device information, browser type, settings, activity in the Services, device event information, and hardware settings.
• Device Data. Information about your computer, phone, tablet, or other device you use to access the Services. This may include IP address, device/application identification numbers, location, browser type, hardware model, ISP/mobile carrier, operating system, and system configuration.
• Location Data. Information about your device's location, which can be either precise or imprecise. How much information I collect depends on the type and settings of the device you use to access the Services.

2. How do I process your information?

In Short: I process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. I may also process your information for other purposes with your consent.

• To deliver and facilitate delivery of services to the user.
• To respond to user inquiries/offer support to users.
• To send administrative information to you.
• To fulfil and manage your orders, payments, returns, and exchanges.
• To enable user-to-user communications.
• To identify usage trends.
• To save or protect an individual's vital interest.

3. What legal bases do I rely on to process your personal information?

In Short: I only process your personal information when I believe it is necessary and I have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

• Consent. I may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Performance of a Contract. I may process your personal information when necessary to fulfil our contractual obligations to you.
• Legitimate Interests. I may process your information when necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
• Legal Obligations. I may process your information for compliance with our legal obligations.
• Vital Interests. I may process your information to protect your vital interests or the vital interests of a third party.

4. When and with whom do I share your personal information?

In Short: I may share information in specific situations described in this section and/or with the following categories of third parties.

I may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. They cannot do anything with your personal information unless I have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period I instruct.

• Data Analytics Services
• Data Storage Service Providers
• Communication & Collaboration Tools
• Website Hosting Service Providers

I may also need to share your personal information in the following situations:

• Business Transfers. I may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Do I use cookies and other tracking technologies?

In Short: I may use cookies and other tracking technologies to collect and store your information.

I may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

I also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences).

Specific information about how I use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

Google Analytics

I may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. How long do I keep your information?

In Short: I keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.

I will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When I have no ongoing legitimate business need to process your personal information, I will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then I will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How do I keep your information safe?

In Short: I aim to protect your personal information through a system of organisational and technical security measures.

I have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information I process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so I cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Do I collect information from minors?

In Short: I do not knowingly collect data from or market to children under 18 years of age.

I do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do I knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If I learn that personal information from users less than 18 years of age has been collected, I will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data I may have collected from children under age 18, please contact us at tom@yorksprayworks.co.uk.

9. What are your privacy rights?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section How can you contact us about this notice? below.

I will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe I are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent

If I are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section How can you contact us about this notice? below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

10. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, I do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that I must follow in the future, I will inform you about that practice in a revised version of this Privacy Notice.

11. Do I make updates to this notice?

In Short: Yes, I will update this notice as necessary to stay compliant with relevant laws.

I may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If I make material changes to this Privacy Notice, I may notify you either by prominently posting a notice of such changes or by directly sending you a notification. I encourage you to review this Privacy Notice frequently to be informed of how I are protecting your information.

12. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at tom@yorksprayworks.co.uk or contact us by post at:

13. How can you review, update, or delete the data I collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information I collect from you, details about how I have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: yorksprayworks.co.uk.